We offer a 3-day replacement policy exclusively in the case of damaged or defective items. If you receive a damaged product, it is essential that you notify us within 24 hours of receiving your order. Any claims made after this period may not be accepted.
To initiate a replacement, please follow these steps:
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Contact our support team via email or WhatsApp within 24 hours of delivery.
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Share clear photographs or video evidence of the damaged item and packaging.
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Once verified, we will arrange for a replacement to be shipped to you at the earliest.
Please note that:
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Replacements are only applicable for items that are physically damaged or defective upon arrival.
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The product must be unused and returned in its original packaging along with all accessories.
We appreciate your cooperation and aim to resolve such issues as quickly and smoothly as possible.